Job Description
This role will lead important client relationships in categories such as outdoor apparel or health & beauty. It will supervise an Account team in charge of daily operations and client service.
We are a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an eCommerce solution for a variety of clients, including health, beauty and wellness products. With 20+ years’ experience, 1,400+ eCommerce specialists, more than 3,000 projects completed, and dozens of industry accolades, we excel at maximizing the brand and business value of every digital commerce touchpoint.
Primary responsibilities include:
Client relationships:
- Create and maintain strong client relationships at the stakeholder level in order to build long-term and growing accounts
- Ensure we are considered a strategic partner versus executional vendor, through providing differentiated value and demonstrably delivering business outcomes
- Ability to identify opportunities to upsell or cross-sell the full range of our services and solutions
- Collaboration with other cross-functional team members to translate business needs of the clients and product requirements into new solutions
- Demonstrate working knowledge of eCommerce platforms and company products/services
- Financial management, including account plans, P&Ls, monthly billing book of business, reporting and auditing
- Provide high-level portfolio updates on a weekly basis or as needed to management team
- Ensures that schedules and budgets are met according to contractual agreement
- Collaborate with the sales team to acquire new clients whether that be attending sales conferences or going on client pitches.
- Identify internal process improvements to management team
Internal teams:
- Lead and mentor a team of Engagement Managers while providing oversight to the team and client portfolio
Sales:
- Support Sales Team in the pursuit of new clients, contributing to Win Plans and developing Account Plans in the pre-sales stage, in order to help us both win an immediate opportunity, as well as assess long-term potential
- Set up new Account relationships appropriately within the pre-sales lifecycle stage
Desired Skills And Experience
- 7-10 +years of project/account relationship management experience
- Background in strategic consulting, from agency or brand-side
- Useful to have experience with apparel, health or skincare clients
- Strong knowledge in eCommerce, program management and team management
- Strong knowledge of eCommerce technology ecosystem
- Significant experience with MS Office and Google Suite
- Significant experience with CRM software (e.g Salesforce)
- Significant Experience with SaaS deployment and its supporting architecture
- Significant experience with Atlassian tools (e.g. Confluence and Jira)
- Knowledge of digital retail
- Experience with B2B SaaS products
- Design skills
- Video creation experience
